Calling an ATS clinic about intake: what to ask

Why call first

A short call helps you know what to expect and confirms today’s process.

Each ATS clinic has its own phone number — there is no central booking line. You can also walk in during intake hours.

Questions about timing

• Is intake available today, and until what time?
• How long does an intake visit usually take?
• If I’m accepted, could medication start the same day?

Same day intakes are offered Monday–Friday, 5:30am–12:00pm. Same-day medication depends on assessment and availability — it is not guaranteed.

Questions about what to bring

• Which identification or documents should I bring?
• Should I bring a list of my current medications?
• Is there anything I should avoid before the visit?

Upon intake, you should bring a photo ID and your insurance information. If you do not have an ID, call the clinic to see what arrangements can be made.

Questions about treatment options

• What medication options are available?
• What counseling and support services are available here?
• How are treatment decisions made?

ATS clinics provide both methadone treatment and buprenorphine treatment, along with counseling and personal support. A clinician will discuss which options may fit your situation.

Questions about payment

• Do you accept my insurance or Medicaid plan?
• What would self-pay involve?
• Is there anything I should confirm with my insurer first?

Listed payers vary by clinic. A listed insurer does not guarantee coverage.

Next steps

• Find a clinic →
• How admissions work →
• Insurance & payment →